Battlefield: Hardline suffering installation issues on PS4

Gamers who have purchased the digital version of Battlefield: Hardline on PS4 are reporting issues for the game’s installation in-game. Once the game has downloaded from the store and the latest software patch has been installed, gamers are able to start the game as per normal. Once games are downloaded from PSN, they install automatically on the main menu usually.

However, that’s not the end of the installation for Battlefield: Hardline. My own experience so far with a digital copy has been matched with multiple reports appearing online right now. On the game’s main menu, they are seeing a screen like the one below. Multiplayer does not appear yet and only Episodes are selectable. Diving in, I found I was able to play the brief prologue level before being kicked back to the menu as the rest of the game has yet to be ‘installed’.

It’s odd that an install is taking place in game and there doesn’t seem to be anything else downloading, not on the PS4’s download list anyway. After staring at the screen for a few minutes and not seeing the % go up at all, I decided to leave it be and come back in 30 minutes. An hour later and it had only gone up an additional 3%. 

Diving online, I discovered that this was an increasing occurrence. But I did stumble across a thread on EA’s Answers forum where the Community Manager was trying to help out. Much of the early advice seems to be based around the users web connection (try to use a cabled connection instead of wireless etc). But hasn’t the game already been downloaded? The issue is with an installation, not a download. Once this had been painfully established, it was suggested that maybe restarting the installation might speed it up a little. He also stated, “The general installation process should not take hours though,” establishing that this was an issue.

However, this isn’t as simple as rebooting your PS4 and diving in.You’ll need to start your PS4 in safe mode to clear up the original install block segment. Here’s how they recommend you do that:

“You can try to reset your console or to delete cancel and resume the install but that could mean that you need to install the game from the scratch. again. The general installation process should not take hours though.

To reset your console or to rebuild your console data base, you need to enter the PS4 safety mode. To restart or update the system as well as rebuilding the database could do the trick:

Turn off the PlayStation 4 by pressing the power button on the front panel. The power indicator will blink for a few moments before turning off.Once the PlayStation 4 is off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another 7 seconds later.Connect the DualShock 4 controller with the provided USB cable and press the PS button on the controller.

The following options are available in Safe Mode:Restart System – Ends Safe Mode and restarts the PlayStation 4 normally.Update System Software – Allows the PlayStation 4 to update the system software via Internet, USB Drive, or Disc.Rebuild Database – Scans the drive and creates a new database of all content.This operation may take a long time depending on the type and number of data items.”

The EA CM on the thread was hesitant to recommend a complete deletion and redownload from the PSN store (it’s a huge file after all). He did suggest trying to install the game on another profile on the same console.

Other users have reported that they’ve had to leave the game installing over night with some saying 7-8 hours, while others have had to wait upwards of ten hours. Baring mind this is all ‘in-game’ you’re not able to use your PS4 for anything else while you wait. Personally, I’m thinking of waiting rather than diving into the console’s safe mode and rebuilding the database – surely you’re asking for trouble messing around there. It’s currently going up about 10% per hour. A shame, that opening level was quite fun.

Here in the UK, many of you will be buying the game soon. Do let us know about your experiences of getting the game going and we’d like to hear from both physical and digital owners.

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